We in my neighborhood have been having massive problems with Amazon deliveries for the last month. Somebody finally stopped the Amazon delivery driver and asked him what changed. Why are so many (nearly all) packages being delivered to the wrong houses?
Back on May first, Amazon rolled out a new delivery app to their drivers. It shows where each package is to be delivered. The drivers are tracked, and their tablets record and report back via the app where each package went.
None of the delivery locations match up with the addresses on the packages. The driver knows this. The app doesn’t care. His boss will fire him if he delivers to the actual address instead of where the app tells him to.
This is what happens when the platform decay of technology interacts with the bureaucratic mindset. Everybody in the field knows the system is broken. Nobody in management cares. Amazon makes its money selling digital services these days. Actually delivering physical goods to customers is a side business relegated to the low performing managers.
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